Segero.

Our Experience

Your Advantage

A wholly-independent IT Infrastructure, Applications, and Telecommunications consultancy.

Unrivalled expertise.

We have extensive expertise in cost reduction analysis, contract negotiation, hardware and application strategy, tendering and procurement processes, service provider management, and industry-wide benchmarking.

Extensive knowledge.

We have relevant market knowledge in all aspects of design and consultancy, encompassing: WAN/MPLS, SD-WAN, Internet, LAN, SIP Trunking, VoIP, Mobile/Cellular, Unified Communications, Mobility (MDM and IoT), multi-vendor Cloud Services, Data Centre, Virtualisation, Security, and Applications.

Tailored solutions.

Our industry-leading team, comprised of Tier 1 experienced consultants and analysts, who target solving client business challenges and achieving strategic business goals. This is realised through finding tailored solutions, driving commercial and process efficiencies, and delivering change for an enhanced IT environment and end user experience.

Consulting.

Segero will provide an initial commercial snapshot of your current IT spend, identifying cost-saving opportunities, including overbilling. We will perform a strategic review of your IT environment, encompassing the following modular elements; a review of your current supplier landscape to establish what services you have deployed, a review of current supplier contracts to identify the commercial terms and legal framework against which you have procured the services.

Our process includes a detailed technical review of your IT Infrastructure including:

  • Network Estate (including WAN, SD-WAN, LAN, routing, and switching)
  • Telephony and Contact Centre estate
  • Physical, virtual, and identity security
  • Data Centre (including virtualisation)
  • Multi-Cloud environments (AWS, Azure, and Oracle)
  • Application migration (Office 365, CRM, and ERP)
  • Mobility solutions (including roaming, M2M, and IoT)

Segero will then review your current service management methodology and Service Level Agreements and associated Service Credit regimes.

In addition, we provide a detailed analysis of existing supplier spend vs. contracted values, included where applicable a recovery strategy.

Segero then presents findings back to you in an easy-to-understand report with next step recommendations and an overview of your services benchmarked against industry standards, enabling you to make informed decisions on your IT strategy.

TEMS.

The Technology Expense
Management Solution

The Segero Technology Expense Management solution (TEMS) helps organisations manage Mobile and Telephony expenses on a single platform. This allows you to simplify the management of your communication services with a focus on optimising your service costs, centralising your asset database for improved inventory management, enhancing services and vendor management, and ultimately helping you get more from your existing infrastructure.

Capabilities

  • Raise orders (Mobile)
  • Log faults (Mobile)
  • Request for roaming/barring (Mobile)
  • Report lost/stolen handset (Mobile)
  • Request a cease (Mobile)
  • Raise orders (Telephony/Data)
  • Log faults (Telephony/Data)
  • Shift request (Telephony/Data)
  • Request a cease (Telephony/Data)
  • Portal access for each user (multiple tiers of access)
  • Usage reports available for each user/group/site/region
  • User handset information

Benefits

  • Invoice optimisation and audit
  • Streamline operations
  • Asset management
  • Contract compliance
  • Order fulfilment

Carrier Services.

Segero Carrier Services provide Service Integrators, Managed Service Providers and Traditional Carriers the ability to expand their capabilities on a national or global scale. Our main services in this vertical are:

  • Technology Expense Management Lite (TEMS Lite)
  • Technology Expense Management Full (TEMS Full)
  • Global SIP (GSIP) – Footprint Expansion
  • International Smart Hands
  • Independent Audit Capabilities

Tactical Resources.

Segero Tactical Resources, also known as Resource as a Service (RaaS), provides our clients with “Feet on the Street” and “Smart Hands” resources on a global scale. Through our well-established partner networks, a client can scale skilled human resources on demand for a project or short requirement without needing to hire locally.

This service is ideal for tactical resourcing situations where travel isn’t possible or excessively complicated. We have successfully used this model for:

  • Rollouts
  • Audits
  • Installations
  • Short Term Cover
  • Skills Injection

The Team.

Segero's team is comprised of highly-skilled individuals from technical, commercial, account, and service backgrounds, all of whom have a vast amount of Tier 1 and mid-market experience. We are happy to provide individual biographies for any team member assigned to your account.

Simon Tappin

Director

Simon joined Segero in October 2013; he has over 22 years of experience spanning the vendor, service provider and enterprise IT/Telco arenas across private and public sectors. Simon has worked at the world’s largest telcos; Verizon, NTT and BT, and equipment manufacturers such as Cisco. Simon can fully appreciate customer’s technical requirements on a global (and local) scale across multiple technology stacks, and is highly respected amongst his peers.

Dominic Hammond

Director

Dominic was Senior Legal Advisor at Vodafone before joining Segero Consultants in September 2013. Dominic’s experience includes valued service with Cable & Wireless Worldwide where he was responsible for negotiation and on-going management of significant, high value managed outsource contracts in the new business, retail, banking and leisure sectors. His client list includes such household names as Tesco Stores, Tesco Bank, Ladbrokes, Marks & Spencer, Lloyds Bank, Centrica, RBS, Trinity Mirror, Barclays, Rolls Royce, United Utilities, NHS and Deutsche Telekom AG.

Contact.

We'd love to help you with your business goals.
Get in touch and find out how we can help.

Give us a call on:

03300 582 720

Alternatively, send us a message.